Privacy Policy

Your privacy is important to us. This is our Privacy Policy, which outlines how the Collective Club Pty Ltd (ACN: 648 282 437) Trading as one x and our related entities (‘We’, ‘us’, and ‘our’) collect, use, and disclose your personal information.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1998 (Cth) (‘the Act’), which are designed to protect individuals’ privacy by regulating how personal information is managed.

Personal information refers to any data that allows an individual to be personally identified.

We are also committed to the Notifiable Data Breach Scheme, as addressed in our Data Breach Response Plan. You are not required to provide us with your personal information; however, if you choose not to, we may not be able to offer you the information, services, or important notices related to our products or services.

By visiting our website, applying for or using our services, or providing us with your information, you agree to your information being collected, held, used, and disclosed as set out in this Privacy Policy.

 

Information We Collect

We collect information reasonably necessary to provide you with the requested services or products and manage our obligations under customer contracts or applicable law. Some services or products include:

  • Acting as agents for buying, selling, or leasing properties;
  • Marketing and providing information about products and services that may interest you;
  • Improving our services and products;
  • Enabling us to operate our business and meet our legal and regulatory obligations.

 

Types of Information Collected

The information we collect includes, but is not limited to:

  • Personal details such as names, addresses, email addresses, phone numbers, payment details, and other contact information;
  • Identity documents for verification purposes;
  • Staff and director information as part of human resource management;
  • Information about suppliers and clients.

We may also collect emergency contact details, sensitive information, and data necessary to assess your creditworthiness.

 

How We Collect Your Information

We may collect your information in various ways:

  • Phone calls, our website, third-party websites, email, hard copy forms, face-to-face meetings, inspections, or interviews;
  • Through third parties, community events, sponsorships, social media channels, or referrals from related entities or strategic partners.

You provide consent for us to collect and store this information when you choose to deal with us.

In some cases, we may collect information from someone else, including contracted service providers or authorised representatives.

 

Use of Your Information

  • Responding to inquiries;
  • Administering your account and processing payments;
  • Communicating about works that may affect your premises;
  • Conducting market research and analysing trends;
  • Providing marketing information about relevant products and services;
  • Reporting to our shareholders;
  • Performing general business administration, invoicing, payment processing, and quality assurance;
  • Managing employment-related functions.

 

Disclosure of Your Information

We may disclose your personal information to government agencies, service providers, agents, contractors, business partners, and other third parties if:

  • You have given consent;
  • It is required or authorised by law;
  • It prevents a serious threat to life, health, or safety.

We may also disclose information to service providers and contractors in Australia and overseas, including locations like the Philippines, for processing, storage, or backup.

While we take reasonable steps to ensure their compliance with the Australian Privacy Principles (APPs), we cannot guarantee the security of overseas data processing.

 

GDPR Compliance

For EU and UK residents, we adhere to the General Data Protection Regulation (GDPR), which provides additional rights regarding personal data.

If you are an EU or UK resident, you have the following rights:

  • The right to be informed about the collection and use of your personal data;
  • The right of access to your data;
  • The right to rectify inaccurate data;
  • The right to remove your personal data ("right to be forgotten");
  • The right to restrict processing;
  • The right to data portability;
  • The right to object to data processing.

 

Security of Your Information

We take reasonable steps to protect your information, including:

  • Use of secure networks, firewalls, password protection, and secure servers;
  • Restricting access to authorised employees and contractors;
  • Storing data in various formats, including databases, hard copy files, and electronic devices.

While we strive to protect your data, we cannot guarantee its security over the internet.

Any information transmitted to us is done at your own risk. In the event of a suspected data breach, we will:

Data Breaches

  • Conduct an assessment within 30 days;
  • Take remedial action where necessary;
  • Notify affected individuals and the Office of the Australian Information Commissioner as required.

Accuracy and Access

We aim to keep your information accurate and up-to-date. You can request access to the information we hold about you, and we will comply unless otherwise required by law.

Website Cookies

Our website uses cookies to maintain user sessions and generate statistics about site usage. Cookies do not store personally identifiable information. You can adjust your browser settings to refuse cookies if preferred.

Links to Other Websites

Our website may contain links to other sites for your convenience. We are not responsible for their privacy policies, and we recommend reviewing their policies before sharing personal information.

Enquiries and Complaints

If you have any complaints regarding our Privacy Policy, please contact our Privacy Officer at adam@one-x.au or call 6234 3808. We will investigate and respond within a reasonable timeframe.

Policy Revisions

We may update this Privacy Policy from time to time. Please review it periodically for changes. Significant updates may be communicated via our website or through contact details you provide.

 

 

For any questions or notices, please contact us at adam@one-x.au

Last updated: 17/10/2024